When Brian Conway, a successful businessman whose family relationships have suffered, gets in a car accident on Christmas Eve, Santa gives him twelve chances to redo the day and repair the relationships in his life, including with his daughter Michelle.
With the threat of having to close her father's candy store, Wendy and her six-year-old daughter Grace travel to the big city in hopes of making extra holiday cash to save the store. When she's offered a job in the toy department of Wolmans, the city's biggest department store, Wendy can't wait! Her excitement doesn't last long when the store's manager, Teanna, destroys the Christmas spirit throughout the store and replaces Santa with a hunky male underwear model surrounded by elfin "babes." What Teanna is unaware of is that she has in fact sacked the real Santa. Unaware of his real "Santa" status, Wendy reaches out to the old man but it seems even he has given up hope. With her daughter losing faith in the holiday, Wendy realizes she must bring the true meaning of Christmas back to Wolmans before it is too late.
Krissy Kringle receives a delivery intended for Santa Claus. A magical book that shows if a person has been naughty or nice. She uses the book's power to find out about those around her, which leads to some very unusual and unintended results. Krissy realizes that everyone has some good and some not so good in them.
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